Perkins+Will – HUB Enterprise Desktop App
DEC 2016・UI DESIGN・PROTOTYPING & TESTING
Perkins+Will is a global architecture firm. My largest and longest project with them was a UI/visual update of HUB, the desktop site that serves as the firm's CRM and employee, client, and project library. I redesigned HUB’s interface using Angular Material components, with enough flexibility to scale and accommodate new apps that’ll be added into the platform.
The team designed and launched HUB 1.0 several years back, and struggled to gain adoption because it relies on manual updates. HUB’s project data was usually incomplete and inaccurate, and there were several serious usability and technical issues.
The originally scope was just a visual/UI update, but I introduced a few new features to help resolve some of the existing usability issues, including: 1) A personalized home/dashboard screen, which made it easier for someone to access and update all their projects, opportunities, and contacts from the same page, and 2) Type-ahead search, after I found that search was users’ primary mode of navigating the site.
Measuring Results 📈
We used Hotjar to collect user ratings and open-ended feedback. User feedback was overwhelmingly positive on the UI redesign and on the noticeable improvements to the site’s usability, speed, and performance. HUB saw an increase in user activity, site visits, and the amount of project data being updated on the site.
